CoreIT Service Desk
Our help desk can be your 1st line, 2nd line support or just a speaking partner.
CoreIT Service Desk work along solid guides and routines:
We follow the ITIL standard (IT Infrastructure Library), for IT management.
• Help desk tasks are reported by web, phone or email.
• Logging of the tasks is handled by our system HelpIT.
• Initial analysis and problem solving.
• Initiating extended analysis if reqired.
• Cooperation of different support functions on both software and hardware.
• Information to user of problem status, followups and reporting.